Neil Diaz was our realtor when myself and my husband decided to find a new home to rent in south Austin. He was courteous, kind, very laid back but also professional and, most importantly, found us the perfect place in Travis Heights. I found out about him long before I knew he was a realtor from his involvement in various worthy causes in Austin. The time he gives up on behalf of others convinced me he would also be committed to finding us a new place to live.
Neil was absolutely amazing helping us find a rental property that met our requirements after we moved back to Austin from San Francisco. He worked on our timeline and took notes about what kind of decor/architecture we would like. He found us a great place in the Pease Park neighborhood, but through no fault of his own, the renter/owner of that property did not realize/disclose all the issues (structural and plumbing) that were going on with that house. Thankfully, Neil helped us navigate a challenging situation of finding another rental property quickly. I know many realtors would not want to go out of their way to deal with complicated situations like signing a lease and then having to break it due to the aforementioned structural problems, but Neil was a pro and he dealt with talking to all parties involved and helped us quickly find a new place so that it would not delay my husband's start date at his new job. We will definitely use Neil in the future for all of our other rental needs. We ended up with a new construction, three story, single family home in Crestview Station. Neil went late at night to give the realtor representing the renter of the Crestview property our lease application. Thankfully, because he was so on the ball about working beyond normal business hours, we were able to get the house even though there were 9 other applicants for the property. But we got our paperwork in 30 minutes before anyone else, so we ended up getting in to the first choice on the list of places he had shown us. There is no question that Neil has a strong work ethic and will go above and beyond for his clients to make sure they get exactly what they want. He was even so thoughtful after the lease was signed, he stopped by and gave us a gift card to a local restaurant in our new neighborhood. It doesn't get any better than that!"
